This Privacy Policy explains how GetBrovo LLC ("GetBrovo," "we," "us," or "our") collects, uses, shares, stores, and protects information when you use our websites, restaurant ordering pages, apps, dashboards, checkout pages, SMS links, delivery tracking pages, or other services powered by GetBrovo (together, the "Platform").
GetBrovo provides online ordering, restaurant websites, dashboards, customer database tools, payment tools, SMS/email communication tools, loyalty tools, delivery integrations, and related technology services for restaurants.
By using the Platform, placing an order through a GetBrovo-powered restaurant page, creating an account, verifying your phone number, or using GetBrovo services, you agree to this Privacy Policy.
1. Who This Policy Applies To
This Privacy Policy applies to:
- Customers who place orders through GetBrovo-powered restaurant websites, apps, or checkout pages
- Restaurant partners who use GetBrovo tools, dashboards, websites, hardware, or integrations
- Visitors to getbrovo.com
- Users who receive SMS, email, order updates, payment links, tracking links, or marketing messages through GetBrovo
- Anyone who contacts GetBrovo for support, sales, onboarding, or business purposes
2. GetBrovo's Role
GetBrovo is a technology platform.
We help restaurants receive and manage orders, communicate with customers, process payments through third-party payment providers, manage customer data, use marketing tools, and connect to delivery providers when enabled.
The restaurant is responsible for its own food, menu, pricing, taxes, allergens, preparation, customer service, refund decisions, and restaurant operations.
For some information, GetBrovo may act as a service provider or processor for the restaurant. For other information, GetBrovo may use information to operate, secure, improve, and support the Platform.
3. Information We Collect From Customers
When you place an order, create an account, verify your phone number, or use a GetBrovo-powered restaurant page, we may collect:
- Name
- Phone number
- Email address
- Delivery address
- Saved addresses
- Order history
- Items ordered
- Order notes
- Special instructions
- Allergy or dietary notes you choose to provide
- Pickup or delivery preference
- Delivery instructions
- Payment metadata
- Tip amount
- Coupon, loyalty, or reward activity
- Marketing opt-in or opt-out preferences
- SMS consent records
- Email consent records
- OTP verification records
- Customer support messages
- Device, browser, IP address, and usage information
We collect your mobile phone number to create your account, provide our services, and, where you have provided your consent, send SMS and WhatsApp communications related to your account and services.
We do not intentionally collect sensitive health information. If you include allergy notes, dietary instructions, or special food instructions in your order, we process that information only to help send your request to the restaurant.
4. Information We Collect From Restaurant Partners
When a restaurant signs up for or uses GetBrovo, we may collect:
- Restaurant legal name
- Restaurant business name
- Owner or manager name
- Contact name
- Email address
- Phone number
- Restaurant address
- Mailing address
- Business hours
- Menu information
- Item names, descriptions, prices, sizes, modifiers, photos, and availability
- Logo, images, and marketing materials
- Pickup and delivery settings
- Delivery zone information
- Tax settings entered by the restaurant
- Stripe or payment setup information
- Order and sales information
- Customer database information
- Dashboard activity
- Support messages
- Hardware setup and device information
- Google Business Profile information or access, if provided by the restaurant
- Other information needed to set up, support, and operate the restaurant's GetBrovo account
Restaurants are responsible for making sure the information they provide to GetBrovo is accurate and that they have the right to share it with us.
5. Payment Information
GetBrovo uses third-party payment providers, such as Stripe and Stripe Connect, to process online card payments. GetBrovo does not store full raw credit card numbers or CVV codes.
We may receive and store payment-related metadata, such as:
- Payment status
- Payment method type
- Last four digits of a card
- Transaction ID
- Refund status
- Dispute or chargeback information
- Stripe account or connected account identifiers
- Order total and fee details
Payment processing is also subject to the payment provider's own terms and privacy policy. See Stripe Privacy Policy and Stripe Connect Account Agreement.
6. Delivery and Address Information
If you place a delivery order, we may collect and process:
- Delivery address
- Address coordinates / latitude and longitude
- Delivery instructions
- Phone number
- Name
- Order ID
- Restaurant pickup address
- Delivery quote information
- Delivery tracking information
- Delivery provider status updates
If the restaurant uses third-party delivery, we may share the information needed to create and manage the delivery with providers such as Uber Direct, DoorDash Drive, or similar delivery providers. These providers may process delivery information according to their own terms and privacy policies. See the Uber Privacy Notice and DoorDash Privacy Policy.
7. Information Collected Automatically
When you use the Platform, we may automatically collect technical and usage information, including:
- IP address
- Device type
- Browser type
- Operating system
- Pages viewed
- Referring page or link
- Time and date of access
- Click activity
- Checkout activity
- Error logs
- Location-related information when needed for delivery, address lookup, or fraud prevention
- Cookies, pixels, analytics identifiers, or similar technologies
We use this information to operate, secure, improve, and measure the Platform.
8. Cookies, Analytics, and Future Creator Tracking
GetBrovo may use cookies, pixels, analytics tools, referral links, campaign tracking, creator tracking, or similar technologies.
These tools may help us:
- Keep users signed in
- Remember preferences
- Improve checkout
- Measure marketing campaigns
- Track referrals
- Support loyalty and rewards
- Understand how customers use restaurant ordering pages
- Help restaurants understand where orders come from
- Support future creator or influencer campaign features
If creator, referral, or attribution tracking is enabled, GetBrovo may use tracking links, cookies, or other identifiers to connect an order or visit to a campaign source.
More detailed cookie or tracking notices may be provided later if required or when these features are expanded.
9. How We Use Information
We may use information to:
- Process and route orders to restaurants
- Verify phone numbers using OTP codes
- Send order confirmations
- Send ready-for-pickup messages
- Send out-for-delivery messages
- Send delivery tracking links
- Process payments and refunds
- Support Stripe Connect and payment reporting
- Create and manage delivery requests
- Provide customer support
- Provide restaurant support
- Set up restaurant websites and online ordering pages
- Manage menus, prices, categories, sizes, modifiers, and availability
- Support loyalty, coupons, referrals, and promotional tools
- Send marketing messages when proper consent exists
- Track opt-in and opt-out preferences
- Prevent fraud, abuse, fake orders, coupon misuse, and chargeback abuse
- Monitor system performance
- Troubleshoot errors
- Improve the Platform
- Comply with legal, tax, payment, security, and operational requirements
10. Transactional Messages vs. Marketing Messages
GetBrovo separates transactional communications from marketing communications.
Transactional messages may include:
- OTP verification codes
- Order confirmations
- Payment links
- Receipts
- Ready for pickup messages
- Out for delivery messages
- Delivery tracking links
- Account updates
- Support updates
These messages are related to orders, account security, customer support, or Platform operation.
Marketing messages may include:
- Coupons
- Deals
- Loyalty offers
- Win-back campaigns
- Holiday offers
- New menu promotions
- Restaurant announcements
Promotional SMS and promotional email should only be sent when the customer has provided the required consent and has not opted out. Marketing SMS and promotional email checkboxes should not be pre-selected by default.
Customers may opt out of promotional SMS by replying STOP where supported. Customers may request help by replying HELP where supported. Customers may unsubscribe from promotional emails using the unsubscribe link or other provided method.
Opting out of marketing does not stop transactional order messages that are necessary to complete or update an order.
11. SMS & WhatsApp Communications
If you provide your mobile phone number and choose to opt in, GetBrovo may send you SMS and WhatsApp messages related to your account and use of our services.
These messages may include:
- Account verification and authentication codes (OTP)
- Restaurant account setup and onboarding updates
- Booking and order notifications
- Account, payment, and subscription updates
- Customer support communications
- Service alerts and important operational notifications
- Promotional offers, new features, and marketing communications (only if you have separately opted in to receive marketing messages)
Providing consent to receive SMS or WhatsApp messages is voluntary and is not required to use our services.
You may opt out of receiving marketing messages at any time. For SMS, you may reply STOP to unsubscribe. For WhatsApp, you may reply STOP (where supported), block our WhatsApp account, or contact our support team to request removal from future communications.
Message frequency varies based on your activity and preferences. Standard message and data rates may apply according to your mobile carrier.
We maintain records of your consent, including the date, time, and method by which you opted in to receive communications.
12. Consent Records
To help show that consent was properly collected, GetBrovo may store consent-related records, including:
- Phone number
- Email address
- Customer name
- Restaurant name
- Consent status
- Opt-in or opt-out timestamp
- IP address
- Device or browser information
- Checkbox text or consent language version
- Source of consent
- STOP / HELP / unsubscribe activity
- Marketing preference history
These records may be used for compliance, support, audit, fraud prevention, and dispute handling.
13. How We Share Information
We may share information with:
Restaurants
We share customer order information with the restaurant where the customer places the order. This may include name, phone number, email, delivery address, order details, special instructions, allergy notes, payment status, and marketing preferences where applicable. Restaurants use this information to prepare orders, provide customer service, manage loyalty, and send permitted marketing.
Payment Providers
We share payment-related information with payment providers such as Stripe to process payments, refunds, disputes, chargebacks, and payouts.
Delivery Providers
For delivery orders, we may share delivery information with providers such as Uber Direct, DoorDash Drive, or similar providers to create deliveries, provide tracking, manage status updates, and support delivery issues.
SMS and Email Providers
We may share phone numbers, email addresses, message content, and related information with SMS, email, and communication providers, such as Twilio or similar providers, to send order updates, OTP codes, receipts, marketing messages, and support messages.
Address, Map, and Location Providers
We may use services such as Google Maps, address lookup tools, geocoding tools, and location services to verify addresses, calculate delivery zones, determine coordinates, and support delivery.
Cloud, Hosting, Analytics, and Support Providers
We may share information with providers that help us host, store, secure, analyze, troubleshoot, and support the Platform.
Legal and Safety Reasons
We may share information when we believe it is necessary to:
- Comply with law
- Respond to legal requests
- Enforce our agreements
- Prevent fraud
- Protect customers, restaurants, or GetBrovo
- Investigate security incidents
- Handle disputes or chargebacks
Business Transfers
If GetBrovo is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, information may be transferred as part of that transaction.
14. We Do Not Sell Personal Information
GetBrovo does not sell personal information.
We may share information with restaurants and service providers to operate the Platform, process orders, send communications, manage payments, provide delivery, improve services, and support business operations.
15. Restaurant Use of Customer Data
Restaurants may access customer data through GetBrovo for order fulfillment, customer service, loyalty, and lawful marketing where proper consent exists.
Restaurants may not use customer data in a way that violates law, customer preferences, opt-out requests, or GetBrovo policies. Restaurants are responsible for how they use customer data outside the GetBrovo Platform.
If a restaurant exports or uses customer data outside GetBrovo, the restaurant is responsible for complying with applicable privacy, marketing, and data protection laws.
16. Google Business Profile and Online Business Information
A Restaurant Partner may give GetBrovo access to its Google Business Profile or other online business information to help set up, manage, or improve the restaurant's online presence, ordering website, delivery area, hours, business details, or marketing setup.
GetBrovo will use this access only for setup, support, online ordering, marketing, restaurant profile management, or related services requested or approved by the restaurant.
The restaurant is responsible for making sure it has the right to provide such access and for reviewing any changes made to its business information. See the Google Business Profile Additional Terms and Google Business Profile API Terms.
17. Data Retention
We keep information for as long as reasonably needed to:
- Provide the Platform
- Process orders
- Maintain customer accounts
- Support restaurants
- Process payments and refunds
- Handle chargebacks and disputes
- Send order updates
- Maintain consent records
- Prevent fraud and abuse
- Meet legal, tax, accounting, security, and operational requirements
- Improve and maintain the Platform
Retention periods may vary depending on the type of information and the reason it is stored. We may retain some records even after account deletion when needed for legal, payment, tax, security, fraud prevention, support, backup, or compliance reasons.
18. Data Deletion and Access Requests
Customers may request access, correction, or deletion of their personal information by contacting GetBrovo. Restaurant Partners may also request updates or corrections to restaurant account information.
Some information may not be deleted immediately if it is needed for:
- Completed orders
- Payment records
- Refunds
- Chargebacks
- Tax records
- Fraud prevention
- Security
- Legal obligations
- Backup systems
- Compliance records
If a request relates to data controlled by a restaurant, GetBrovo may direct the request to the restaurant or work with the restaurant to respond.
19. Security
GetBrovo uses reasonable technical, administrative, and organizational safeguards designed to protect information.
However, no system is 100% secure. We cannot guarantee that information will never be accessed, disclosed, altered, or destroyed due to breach, error, unauthorized access, third-party failure, or other circumstances.
Customers and Restaurant Partners should keep account access, phone numbers, OTP codes, passwords, devices, and dashboard access secure.
20. Children's Privacy
The Platform is not intended for children under 13.
We do not knowingly collect personal information from children under 13. If we learn that we collected personal information from a child under 13, we will take reasonable steps to delete it.
21. Third-Party Links and Services
The Platform may include links or integrations with third-party services, such as payment providers, delivery providers, maps, app stores, social media pages, messaging providers, analytics providers, or restaurant websites.
This Privacy Policy does not control how third parties collect, use, or share information. Their own privacy policies and terms may apply.
22. International Users
GetBrovo is primarily intended for use in the United States. If you access the Platform from outside the United States, you understand that your information may be processed and stored in the United States or other locations where our service providers operate.
23. Changes to This Privacy Policy
GetBrovo may update this Privacy Policy from time to time.
If we make changes, we may update the "Last Updated" date, post the updated policy, send a notice, show a dashboard notice, or use another reasonable method. Your continued use of the Platform after the updated Privacy Policy becomes effective means you accept the updated policy.
24. Contact Information
Questions, requests, or concerns about this Privacy Policy may be sent to:
GetBrovo LLC
Mailing Address: 164 Davis Road, Westport, MA
Email: support@getbrovo.com
Website: getbrovo.com